 | Terms And Conditions |  |
About Us
Mini IQ Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Mini IQ Ltd
Holland Business Park Holland Way Blandford Forum Dorset DT11 7BJ United Kingdom
Phone: 0844 561 7322
Fax: 0844 561 7323
Email: enquiries [at] mini-iq [dot] co [dot] uk
My VAT Registration Number 875 9990 40
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling How will my order be delivered?
All direct orders from this Mini IQ website are delivered to the address you have stated in your order, by Royal Mail or our preferred carrier. If the carrier cannot make a secure delivery, they will leave a card telling you where the parcel is or ask you to arrange a convenient delivery date. Please let us know via the Contact Us section if you have a safe place where the carrier can leave your parcel if you are out.
How long will my order take to arrive?
We endeavour to make available only products which are in stock in our warehouse. your order will be shipped within 2 business days. It is our intention to deliver orders to their delivery address within 5 to 7 working days by our preferred carrier.
How much is Postage & Packing?
Standard Postage & Packing for direct orders in the UK is £2.99 per order.
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| Delivery Schedule We deliver your order right away. We will normally send your order to you within 2 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included where applicable |
| Credit Card Security Your credit card details for orders from the Mini IQ website are never seen by anyone at Mini IQ Ltd, Sagepay receive your card details, and process them for us. Sagepay are one of the UK's leading e-commerce companies. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 561 7322 (International +44 0844 561 7322 ) or fax us on 0844 561 7323 or write to us at Holland Business Park Holland Way Blandford Forum Dorset DT11 7BJ United Kingdom |
Privacy Policy Mini IQ Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
How do I cancel my order?
You may cancel your order at any time up to 14 working days after you have made your Mini IQ order or until the item is despatched, whichever is sooner. If you wish to cancel, please let us know by email or in writing. You can request a cancellation via our Contact Us page.
If your item has already been despatched, we ask that you wait until the item is delivered and return the item.
How do I return an item?
Everyone at Mini IQ wants you to enjoy everything you buy from us. If you are not completely satisfied with anything you have received, you can return the item (and the delivery note) within 14 days to:
Mini IQ Distribution Centre
Holland Business Park
Holland Way
Blandford Forum
Dorset DT11 7BJ
United Kingdom
Please ensure that the items you return are in a clean and saleable condition. We ask that you pay for the postage of the returning item. However, when we are satisfied with the condition of the item, we will refund the cost of the goods and the original postage and packing charge. This will be credited to the credit card number or debit card number with which you made the purchase. We cannot credit a different account other than the account used for the original purchase.
Please ensure the delivery note that came with the item is enclosed in the parcel and you obtain a receipt of posting from your Post Office. We will add a handling charge for items returned with postage unpaid.
If the item delivered was different from the one you ordered or if the item is faulty, please write the details on the delivery note and we will send you a replacement. In this case, we will pay the Postage & Packing for the return.
Please make sure you get a receipt from the Post Office or carrier who is returning the item to us. Please note, we may refuse to accept items returned more than 14 working days after they have been delivered to you.
Your Statutory Rights are not affected.
Can I return unwanted DVD, video, software and games?
These types of items can be returned only if they are faulty or are delivered in a damaged state. We are not able to accept any DVD, video or computer software that has already been unwrapped, but is still in working order.
Please do not open the package if you are not fully satisfied with your decision; request a return as soon as possible.
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